A little room to reconsider.

You may request a return within 30 days after delivery. To be eligible, your cardigan must be unused, unworn and in its original packaging, with any attached tags still in place. Trying it on indoors to assess fit is fine; please avoid wear, washing, fragrance or damage.

How to return a cardigan

You can contact us first at contact@frolicknits.com with your order number, item name and reason for return. We can help with the return steps and any questions. The default return address is:

Frolic Finds LLC — Frolic Knits Returns
2167 PECK RD
EL MONTE, CA 91733

Place the unused item in its original packaging, include your order number and contact email, and send it securely to the address above. A tracked return method is recommended; retain your shipping receipt until the return is resolved. Please do not include payment card information.

Who pays return shipping?

We cover return shipping for a quality problem, an incorrect item or damage in transit. Contact us before paying to ship one of these returns so we can arrange the return method. Photos of the item and packaging can help us understand the issue, but please reach out even if you are unsure what to send.

For other reasons, including a change of mind or a size preference, the customer pays return shipping. Original standard shipping charges are not refundable for these returns. When a refund is due because of our error, we also refund the applicable original shipping charge.

Inspection and refunds

After we receive your return, allow 3–5 business days for inspection. If it meets the return conditions, we initiate a refund to the original payment method and email you an update. The time for the credit to appear depends on your bank or payment provider.

We will explain any eligibility issue before declining a return. Items returned with signs of use, washing or damage unrelated to a product problem may not qualify.

Exchanges and cancellations

For a different size or style, return the eligible item and place a separate order for your preferred cardigan. Contact us promptly to request cancellation or a change before shipment. We cannot guarantee changes once processing has started. If the order has already shipped, the return policy applies.

Frolic Finds LLC
2167 PECK RD
EL MONTE, CA 91733
contact@frolicknits.com
0000000000

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.